Position Title: Support Technician (Telecommunications)
Location: Remote
Company: Oran Inc.
Clearance Level: Public Trust
Position Type: Full-Time
CompTIA Network+
CompTIA Security+
Cisco Certified Network Associate (CCNA)
Microsoft Technology Associate (MTA) – Windows Server Administration Fundamentals
MTA – Windows Operating System Fundamentals
MTA – Security Fundamentals
Candidates must hold at least one active certification at the time of hire.
Oran Inc. is seeking a Support Technician (Telecommunications) to provide front-line technical support for end users within the Federal Occupational Health (FOH) environment. The technician will be responsible for troubleshooting telecommunications systems, resolving incidents, and documenting resolutions while ensuring timely and professional customer support. This position works under immediate supervision, following established guidelines and standard operating procedures.
Provide Tier 1–2 technical support for telecommunications systems, hardware, and software.
Respond to user requests via telephone, email, and ticketing systems.
Identify, research, and resolve technical issues; escalate complex cases to senior teams when necessary.
Document, track, and monitor problems to ensure timely and accurate resolution.
Support user access, configuration, and connectivity for telecom-related applications and systems.
Follow pre-established workflows and standard operating procedures for incident resolution.
Deliver excellent customer service and maintain professional communication with end users.
Associate’s degree in Telecommunications, Information Technology, or related field OR at least 2 years of technical support experience.
Knowledge of commonly used concepts, practices, and procedures in IT/telecommunications.
Strong problem-solving and troubleshooting skills.
Excellent verbal and written communication skills.
Ability to work effectively under supervision and follow established processes.
Experience with ITSM/ticketing systems for incident tracking and resolution.
BICSI Technician or equivalent telecommunications certification.
ITIL Foundation Certification (for IT service management).
Familiarity with PBX, VoIP, or unified communications systems.
Knowledge of Active Directory and basic user account management.
Experience with Office 365 administration.
Understanding of federal IT security standards and compliance requirements.
Must be able to obtain and maintain a Public Trust clearance.